Step 1 of 3Business & phone setup

Business & phone setup

Business name

Business description

A few sentences a stranger would understand.

Main services

List the services callers ask about most.

City

Country

Primary language(s) the agent should speak

Timezone

Business hours

This defines what "after hours" means for your agent.

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Business phone to forward from

Your current main line. The Calla agent answers when this line is missed or after hours.

Who should the agent hand off to for sensitive or urgent calls?

Escalation contact name

Business email

Where call summaries are sent.